Shipping & Returns Policy

Shipping
All orders are processed before shipment. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.
U.S. Shipping Options
- Free Shipping: 5–7 business days — FREE
- Express Shipping: 2–3 business days — $21
- Priority Shipping: 1–2 business days — $27
International Shipping
- Free International Shipping: FREE
- Delivery times vary depending on the destination, carrier, and customs processing.
Order Tracking: When tracking is available, a tracking link will be emailed once your order ships. Please allow 24–48 hours for tracking information to update.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, or high order volume. International orders may also be subject to customs duties, taxes, or import fees depending on the destination country.

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Returns & Exchanges
We want you to love your Velvity pieces. If something isn’t right, we’re happy to help.
- You may request a return or exchange within 30 days of delivery.
- Items must be unused, in their original packaging, and in the condition you received them.
- To start a return, email us at thevelvity@gmail.com with your order number and reason for return.
- Once approved, we’ll send you return instructions. Refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.
- Damaged or incorrect items: If your order arrives damaged or you receive the wrong item, contact us within 7 days with a photo, and we’ll send a replacement or issue a refund at no extra cost. No return shipping is needed.
Questions about your order? Reach out to thevelvity@gmail.com. We typically respond within 24 hours.